Privacy Policy for Fiction Refinery

Last Updated: 12/11/2025

Welcome to Fiction Refinery (fictionrefinery.com).
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the rights you have regarding your data.

If you have any questions, please contact us at:

jennifer@fictionrefinery.com

1. Information We Collect

We collect information in the following ways:

a. Information You Give to Us

When you interact with Fiction Refinery—such as signing up for emails, submitting a form, purchasing services, booking calls, or accessing free resources—you may provide:

• Name

• Email address

• Phone number

• Payment or billing information (processed securely by third-party tools)

• Manuscripts, documents, or content you voluntarily submit

• Any information you include in forms, emails, or messages to us

b. Automatically Collected Information

When you visit fictionrefinery.com, we automatically collect certain data through cookies and third-party tools, including:

• IP address

• Browser type

• Device type

• Pages viewed

• Time on site

• Referring URL

• General location (based on IP)

This helps us improve your website experience and understand how visitors use our services.

2. Tools That Collect Data on This Website

We use the following services, each of which may collect data according to their own privacy policies:

HoneyBook

Used for:

• Contact forms

• Client intake

• Invoicing and contracts

HoneyBook may collect contact details and project information you submit.

HoneyBook Privacy Policy: https://www.honeybook.com/terms/privacy

Facebook Pixel

Used for:

• Tracking traffic from Facebook or Instagram

• Improving ads and measuring ad performance

Facebook may collect cookie data, device identifiers, and browsing behavior.

Meta/Facebook Privacy Policy: https://www.facebook.com/policy.php

Google Analytics

Used for:

• Website analytics and traffic reporting

Google Analytics collects anonymized or pseudonymized usage data such as page views, browser type, and interactions.

Google Privacy Policy: https://policies.google.com/privacy

Jetpack (WordPress Plugin)

Used for:

• Security

• Site performance

• Basic analytics

• Spam protection

• Backups (if enabled)

Jetpack may collect IP addresses, device details, and browsing behavior.

Jetpack Privacy: https://jetpack.com/support/privacy/

3. How We Use Your Information

We use the information we collect to:

• Provide and improve our services

• Respond to inquiries

• Send newsletters, updates, and educational content (with your consent)

• Deliver purchased services

• Process payments and contracts

• Customize your website experience

• Analyze website performance

• Run advertising and retargeting (via Facebook Pixel and Google Analytics)

We do not sell or rent your personal information.

4. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

• Remember your preferences

• Understand user behavior

• Improve site performance

• Measure marketing effectiveness

You can disable cookies in your browser settings, though some site features may not function properly.

5. How We Protect Your Information

We use industry-standard security measures to protect your data.

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Third-Party Disclosure

Your information may be shared with trusted service providers (such as HoneyBook, Kit, and payment processors) only as necessary to deliver our services.

We do not share personal data with third parties for their independent marketing purposes.

7. Children’s Privacy

Fiction Refinery does not knowingly collect data from individuals under 13. If a parent or guardian believes their child has provided information, please contact us immediately.

8. Your Rights

Depending on your location, you may have the right to:

• Access your personal data

• Update or correct your information

• Request deletion of your data

• Unsubscribe from emails at any time

• Opt out of tracking cookies

• Request information about how your data is used

To exercise any rights, email us at jennifer@fictionrefinery.com.

9. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. Updates will be posted on this page with a revised “Last Updated” date.

10. Contact Us

If you have questions about this policy or how your information is used, contact:

Fiction Refinery
Email: jennifer@fictionrefinery.com

Website: https://fictionrefinery.com